ILEC Terms & Conditions

ILEC Exchange- Union, WA

Hood Canal Communications has been the local telecommunications company serving the Union, Washington area since 1934.   Since its inception, the company has been dedicated to developing and operating a modern, state-of-the-art communications network that provides high quality customer services and products at reasonable rates.

The company has accomplished these objectives, notwithstanding the higher costs of serving rural areas in the State of Washington and when few, if any, other telephone companies were interested in serving our communities.   It has served, and intends to continue to serve both residential and business customers in our service area with high quality telecommunications services at rates that are competitive and affordable.

In addition to our basic telephone services, Hood Canal Communications offers advanced telecommunications services to its rural communities, including broadband services, special calling features and voice mail service.   Such basic services are comprised of several components, which at a minimum include:

Services Offered		Monthly Charge
Single-party, voice grade access to the public switched network, including an  unlimited amount of local calling		Residence $18.00**/*** Business $19.50** Charge *
Touch calling (dual tone multi-frequency signaling, or its functional equivalent)		There is no charge by Hood Canal  Communications for this capability.
Access to operator services		There is no additional charge by Hood Canal Communications to end user customers for the ability to call the operator. However, the call may involve a charge depending on the service requested and the rates of the company whose operator handled the call.
Access to Emergency 911 service		There is no additional charge by Hood Canal Communications to end user customers for the ability to access Emergency 911 service.****
Access to Directory Assistance		There is no additional charge by Hood Canal Communications to end user customers for the ability to call Directory Assistance. However, the call may involve a Directory Assistance charge, the amount of which depends on the area called and the rates of the company whose operator provided the directory information.
Access to interexchange (long distance) service provider(s)		There is no additional charge by Hood Canal Communications to end user customers for the ability to place and receive toll calls through long distance networks of long distance carriers that offer service through the company’s local network. However, toll calls may involve a charge from the long distance carrier depending on the type of call.
Toll limitation service for qualifying low-income customers		There is no additional charge by Hood Canal Communications to qualifying low-income customers for toll blocking service. Qualifying low-income customers are generally participating in the Lifeline program.

* The charges set forth are subject to change and in some instances are subject to change without notice. Certain non-recurring charges may also apply to installation or change of service.

** In addition to these charges, a Federally-mandated end user surcharge and other Federal, state and county taxes and surcharges apply.

 *** Discounts off of this rate are available to qualifying low-income customers.

 **** State and county taxes apply (currently $0.95 per line, per month) to fund the provision of this capability.

Hood Canal Communications participates in the Federal Lifeline and Link-Up Programs. Under these programs, Hood Canal Communications offers to qualifying low-income customers a discount off the monthly rate for basic residential exchange service or broadband service. Hood Canal Communications current discounted monthly rate for Lifeline residential phone service is $8.75 and is subject to the standard subscriber line charge.   Hood Canal Communications current monthly discount for residential broadband service is $9.25.

These services are available to all qualifying customers of Hood Canal Communications. The charges associated with these services are reflected each month on the regular telephone bill along with other charges for services provided by the company. Other telecommunications services are available by contacting the Hood Canal Communications Business Office at (360) 898-2481 or 1-800-356-9989 if calling from outside the company’s local calling area.